Help Guide

Don’t Panic – Give us a call immediately.

We will guide you through stopping the damage from getting worse and restoring your house and the flooded carpet to the way it was. Below are a few things you can do now, we will deal with the rest.

Beware of electricity

Depending on the house and type of damage, you may need to turn off or isolate some power at your mains box/meter box. If needed contact your electrician.

Turn off the water source

Try and turn off the water source if possible, perhaps at the mains, or block with towels or linen if it is coming from outside your building.

Call your plumber ASAP

If you need a plumber to fix a leaking or broken appliance, pipe or roof, contact them immediately after us.

Stop the water spreading

Try and stop the water flowing into other areas, you can do this by blocking it with towels or linen.

Remove wooden furniture

Where and if safe to do so, take any wooden furniture out of the wet room and into a dry area to prevent permanent damage to the furniture.

We will be arriving shortly

As soon as we get to your property we will remove any excess water and begin flooring and carpet water damage restoration immediately to avoid any further damage, it is very important to start this process as quickly as possible as delays may make your house more costly to restore.

Don’t make these mistakes

Don’t think it is dry enough, wet carpet may feel dry on the surface but the underlay and floor may still be damp, so make sure you get it checked out by a professional.

Don’t leave it til too late, the quicker it is dried the less likely that permanent staining will occur

Don’t think it will dry out eventually; mould spores will start developing if it is not dried properly. Make sure you get your house professionally dried.